Care and Warranty

Care

  • Avoid swimming or bathing whilst wearing silver or gold plated jewellery. Chlorine and water can tarnish precious metals and gemstones by dulling or eroding them.
  • Avoid using soaps and lotions near your jewellery as these products can leave a thin film which can dull the metal.
  • Avoid spraying perfume around your jewellery as this will also cause the metal to erode.
  • Avoid using harsh ‘dip’ polishing agents as over time these will cause damage to your precious metals due to harsh chemicals.
  • To maintain the natural colour and shine we recommend using a soft polishing cloth specifically designed for jewellery- tissue or paper towels may cause scratches. 

To avoid tangling or scratches make sure your jewellery is fastened.

Warranty

  • All our products have a warranty of 12 months from date of purchase.
  • Providing that care instructions have been followed correctly and the item is deemed as faulty, the customer can return the item directly to us for a replacement.
  • All faulty products will be replaced like for like.
  • On the occasion that the replacement for the faulty item may not be in stock, we will offer another piece of jewellery to the value of the faulty product.
  • Warranty does not cover lost or stolen items.

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